Matillion provides world-class support to all of our customers.

Support Center Portal

Matillion is simple to set up and easy to get started with, but just in case, we have a comprehensive Support Center. The Support Center portal covers everything from getting started to advanced configuration. Join moderated forums to assist self-learning. If you ever can’t find the answer you’re looking for, simply raise a support ticket and one of our Solution Architects will be in touch.

In-Client Support

Each component within Matillion has a ‘Help’ tab that exposes a brief description and information. Read more about In-Client Support here.

YouTube Tutorial Series

Visit the Matillion YouTube channel to find setup guides, step-by-step job walk-throughs, webinars, customer testimonials, component tutorials, new release announcements, and more.

Subscribe to our channel to keep up to date.

Implementation Services

Engage our Implementation Services team for advanced support with your use case.

Our Services team can assist with:

  • Initial setup
  • Best practices and documentation
  • Amazon Redshift cluster design, performance tuning and troubleshooting
  • Overview of Matillion functionality and components
  • Design and build services
  • API connector profile design

Get in touch with your Account Executive or contact us to find out more about how we can help you with your Matillion implementation.

 

“A simple mail to the product support team got me sharing my screen and solving the problem in real time.”

Bharathram Jawahar, Database Administrator,
Penn National Gaming