Matillion provides world class support to all of our customers.

Support Center Portal

Visit the Matillion ETL for Amazon Redshift Support Center for comprehensive documentation, articles, guides, and our community forum. The Support Center portal covers everything from getting started to advanced configuration. Users can collaborate with others and pose questions in forums moderated by the Matillion support team. If you still can’t find the answer you’re looking for, simply raise a support ticket.

In-Client Support

Get support information for each component through the ‘Help’ tab in the Matillion interface. Selecting a component on the canvas and then navigating to the ‘Help’ tab will expose a brief version of the online documentation for that component. Read more about In-Client Support here.

YouTube Tutorial Series

Visit the Matillion YouTube channel to find setup guides, step-by-step job walk-throughs, webinars, customer testimonials, component tutorials, new release announcements, and more.

Subscribe to our channel to keep up to date. New videos are published every week.


If you’d like further support, Matillion can help with that.

Our Consulting Team can deliver:

  • Initial setup
  • Best practices and documentation
  • Amazon Redshift cluster design, performance tuning and troubleshooting
  • Overview of Matillion functionality and components
  • Design and build services
  • API connector profile design

Get in touch with our sales team to find out more about our consulting options.


“A simple mail to the product support team got me sharing my screen and solving the problem in real time.”

Bharathram Jawahar, Database Administrator,
Penn National Gaming