In an enterprise organization, you need to feel secure that your team can be productive, efficient, and deliver critical data on time. Mission Critical Support provides the peace of mind that comes with knowing you will always have access to highly qualified support teams when you need them most.

Matillion’s Mission Critical Support team is committed to your success.

With Mission Critical Support, you get:

Advanced support services efficiencies that help reduce risk and protect your investment in your cloud data infrastructure.

Accelerated response times and defined Service Level Targets (SLTs), so you know that your issues will be addressed quickly.

Peace of mind with our round-the-clock, 1-hour response on Severity-1 Cases from our knowledgeable, globally distributed, support staff.

Designated team of senior technical support experts, with product and mission-critical use case experience to drive resolution. Our Premium Support Team will coordinate your Expert Sessions, manage escalations, and perform service reviews.

A solid foundation that helps prevent issues before they start. Mission Critical Support includes Expert Sessions to provide technical best practices to help you get the most out of Matillion, and annual Service Reviews to ensure you are getting value from the Mission Critical Support Offering.

Mission Critical Support Features

Interested in Mission Critical Support?

To learn more about Mission Critical Support and how it can work for your enterprise, contact our sales team: sales@matillion.com