In an enterprise organization, you need to feel secure that your team can be productive, efficient, and deliver critical data on time. Mission Critical Support provides the peace of mind that comes with knowing you will always have access to highly qualified support teams when you need them most.

With Mission Critical Support, you get:

Advanced support services that help reduce risk and protect your investment in your cloud data infrastructure.

Rapid SLAs with defined response times, so you know that your issues will be addressed quickly.

A globally distributed team with operations in the United States and the United Kingdom. Our team can deliver 24x7 support with the help of our electronic message exchange portal and rapid incident response system.

Senior-level Solution Architects who all have more than a decade of experience in ETL/data technology and DevOps.

A solid foundation that helps prevent issues before they start. Mission Critical Support includes platform assessment and optimization to help you get the most out of Matillion, and bi-annual business reviews to ensure that your Matillion solution is optimized to help reduce downtime and increase data availability.

Mission Critical Support Features

Interested in Mission Critical Support?

To learn more about Mission Critical Support and how it can work for your enterprise, contact our sales team: sales@matillion.com