Why choosing the right Business Intelligence Vendor is just as important as the tool itself

  • Richard Thelwell
  • August 22, 2014

When implementing a new Business Intelligence solution, attention is typically focused on finding the right tool, with the right features, at the right price. Equally, if not more important, however, is finding the right Business Intelligence vendor who can guide you through the process and ensure the implementation is a success.

In this article, we look at some of the key criteria in selecting the right Business Intelligence vendor.


Arguably, the most important quality you should look for in a Business Intelligence vendor is experience in delivering successful Business Intelligence projects to companies in your demographic. Experience working with companies of a similar size, in a similar industry or facing the same challenges will allow a much smoother implementation process. Vendors will be aware of the common issues that may arise and as a result will be better equipped to overcome these problems.

At Matillion, we have experience in working with companies of all shapes and sizes. We’ve helped deliver successful Business Intelligence solutions to firms of all sizes, across a vast array of different industries, in 11 different countries.

But don’t just take our word for it! Take a look at the Case Studies section on our website to find out what our customers think.

Implementation speed

The speed of implementation is one factor that varies significantly from vendor to vendor and it is therefore important that you select a Business Intelligence vendor who can deliver within the timescale you require.

Traditional Business Intelligence implementations can often be complex, time-consuming and expensive procedures and this contributes to the persistently high failure rates associated with BI. On average, companies spend somewhere between 100% and 300% of software costs on consultancy just to get these tools up and running – and this high financial outlay can detract resources away from other areas of the business.

At Matillion, we aim to deliver the tools you need, faster, so that you can start exploiting their benefits earlier. By perfecting the implementation process, we are able to deliver our Business Intelligence solution in as little as four to six weeks. Not only that, but we also offer a fixed price set-up fee so you can avoid the escalating costs associated with traditional implementations.

Pricing strategy

When selecting a Business Intelligence vendor, it is important to consider their pricing strategy and whether this is economically viable for your company. With a multitude of vendors vying for your business, it’s likely that they will offer seemingly competitive prices to entice you in. Although these costs may appear low initially, all too often they begin to escalate as you add features, make changes and request support.

Here at Matillion, where we like to think we’re different from the competition is that we offer our solution as a managed service. This means that all ongoing support and maintenance costs are included in the cost of your monthly subscription so there are no nasty surprises when it comes to paying the bill.

Training and support

One of the major factors behind the failure of many Business Intelligence factors is that the software is too complex and users do not receive the necessary training and support required to operate it. This should therefore be a key consideration when selecting an appropriate Business Intelligence vendor.

As a Self- Service BI tool, Matillion is designed to be as user-friendly as possible, no matter what level of experience the user has. However, we recognise that there will still be times where you might require assistance and the great news is that we are always here to help.

Wherever you are in the system, you’re just a click away from support with our live chat feature.

Our customer success team are always at hand to provide support by email or on the phone and we even provide face-to-face training sessions to get you up and running.

To find out more download our free E-book