Matillion Support Offerings
Our Support levels offer value throughout your Matillion journey, with premium offerings that provide added peace of mind with round-the-clock rapid response for critical issues and expert assigned resources for risk mitigation.
Standard
Support Features
- 8x5 Support hours
- 4 Customer Support Contacts
- 24x7 Support Portal
Mission Critical
Assigned Resources
- Premium Support Team
Support Features
- 12x5 Support hours
- 8 Customer Support Contacts
- 24x7 Support Portal
- 24x7 Critical Support (Priority-1)
- Accelerated Response Time
- 2 Expert Sessions /year
- 1 Support Service Reviews /year
Mission Critical Plus
Assigned Resources
- Premium Support Team
- Technical Account Manager
Support Features
- 24x5 Support hours
- 20 Customer Support Contacts
- 24x7 Support Portal
- 24x7 Critical Support (Priority-1)
- Accelerated Response Time
- 4 Expert Sessions /year
- 2 Support Service Reviews /year
Advanced Features
- Proactive Case Monitoring
- Developer Support
- Health Assessment
- Release Guidance
- Escalation Management
- 2 Weekend Support /year
Get the support you need
Documentation
DocumentationIt is easy to use, easy to implement with a variety of technologies, and the support system is quick and convenient.Joshua Stewart Business Intelligence Manager | Mobile Posse see all success stories