Matillion ETL support for Amazon Redshift, Google BigQuery and Snowflake

We are committed to providing world-class support to all of our customers. Whether you've got questions, issues, or even general feedback, we are eager to help. Communicating with our customers gives us the opportunity to help users get more from their Matillion experience and helps us make better products.

Matillion Product Support

Matillion is simple to set up and easy to get started, but just in case, we have detailed support resources for all of our products.

Get the support you need

  • Documentation

    Access technical articles, support documentation, and “how-to” videos

  • In-Client Support

    Tool tips, explantations and help text to support you along the way

  • Release Notes

    Stay up to date with product release and new features

  • Tutorial Videos

    Find helpful how-to videos to walk you through simple migrations or complicated transformations.

  • Support Tickets

    Matillion ETL customers receive email support from Solution Architects. Head to your Support Center to raise a ticket.

  • Discussions

    Matillion Data Loader users can join forums and discussions to share knowledge, expertise, and best practices with peers via the community


Check out our setup guides, step-by-step job walk-throughs, webinars, customer testimonials, component tutorials, new release announcements, and more.


Matillion ETL Implementation Services

Our team is here to provide advanced support with your use case. Get in touch with your Account Executive or contact us to learn more about how we can help you set up your Matillion ETL implementation. We can assist with:

  • Initial setup
  • Best practices and documentation
  • Cluster designs, performance tuning, and troubleshooting for Amazon Redshift, Google BigQuery, and Snowflake
  • Overview of Matillion functionality and components
  • Design and build services
  • API connector profile design