Credit Consumption Terms

These Product Consumption Terms are supplemental to the Master Subscription Agreement set forth at: or otherwise negotiated between the parties. Terms capitalized but not otherwise defined herein shall have the meanings set forth in the Agreement. 

1. Credits 

Matillion Credits are used to pay for the consumption of Matillion Products. A Credit is the smallest unit of charge, consumed when Customer uses a resource as described in the below Consumption Tables. For Matillion Data Productivity Cloud, Credits are consumed based on Task Hours. For Matillion ETL, Credits are consumed: (a) during the time in which the Software was available for use (switched "on" via the Cloud Provider management tools); or, (b) when an Active User (beyond the included Active Users in the subscription) uses the Software. For Matillion Data Loader, where Customer is not otherwise subscribed to Matillion Data Productivity Cloud, Credits are consumed based on rows being loaded.

2. Matillion Data Productivity Cloud

Matillion Data Productivity Cloud consumes Credits based on Task Hours.

Task Hours are the combined execution times for each task across Matillion and are only charged when running a pipeline. Operations such as validation or sampling do not count towards Task Hours. 

For purposes of clarity, a Customer may run Matillion ETL alongside Matillion Data Productivity Cloud and Matillion ETL Credit usage will be charged in accordance with the Matillion ETL credit consumption table below, while Matillion Data Productivity Cloud usage will be charged in accordance with the Task Hour usage described herein.

For Matillion Data Productivity Cloud, a Named User is any user account in the Hub that is not read-only. Unless otherwise set forth in an Order Form, every subscription of the “Basic” Edition includes 5 Named Users that can work across the Matillion Data Productivity Cloud. Each additional Named User is charged at 50 Credits each Billing Month which allows fees to flex up and down according to a team’s usage. Named Users are identified by unique usernames ad determined by Matillion Hub.

3. Matillion ETL 

Matillion ETL consumes Credits, with one Credit equal to one virtual core per hour of usage of the time in which the Software was available for use (switched "on" via the Cloud Provider management tools). A virtual core is the same as an AWS vCPU, Azure virtual CPU, or Google vCore.

For Matillion ETL, Active User means someone who logs into a Matillion ETL instance to develop or perform administrative functions. Unless otherwise set forth in an Order Form, every Matillion ETL subscription includes 5 Active Users that can work across all Accounts in a subscription. Each additional Active User is charged at 50 Credits each Billing Month that they log into the Product, which allows fees to flex up and down according to a team’s usage. Active Users are identified by unique usernames as determined by Matillion Hub.

4. Matillion Data Loader (where Customer is not subscribed to Matillion Data Productivity Cloud)

Matillion Data Loader consumes credits based on “rows per month” (which refers to a Billing Month). Credits consumed by Matillion Data Loader ‘burn’ at different rates according to the type of workload classified as “Batch” or “CDC”. 

Credits are consumed at the burn rate shown in the Consumption Table below. As customer volumes pass through the consumption bands, any rows that are loaded within that band are charged at the burn rate for that band. This means incremental increases in usage become cheaper for Customer.

Batch Rows - each “row” is a single row of data written to a table in the destination Cloud Data Platform.

CDC Rows - each "row" is an individual row-level change reported by the source database, to the exception of the rows loaded as part of the full load snapshot, and written into a file within the chosen storage destination.

A pipeline may load a small amount of metadata rows which are considered as usage.

5. Credit Overage Charges  

If Customer exceeds its Credit allowance, Customer will be responsible for Overage Charges. Overages Charges mean the additional charges payable if Customer continues to use the Products after all of the purchased Credits have been consumed or have expired.  Unless otherwise set forth in an Order Form, the charges for Credits consumed by such continued use will be calculated at the published PAY-GO rate for the subscribed Edition’s usage. Customer may prevent Overage Charges by agreeing to a new subscription term and/or purchasing further Credits under the terms of a separate contract.

6. Consumption Tables

The Consumption Table is the applicable table below documenting the metrics for Credit consumption for each respective Matillion offering.  

Matillion Data Productivity Cloud

Consumption TypeCost
Task Hour2 Credits per Task Hour
Task Hour CDC1 Credit per Task Hour
OverageAgreed rate or defaulting to list price if not specified


Matillion ETL

Consumption TypeCost
METL vCoreHour1 credit per vCoreHour.
METL Active User50 credits per additional Active User outside included Active Users.


Matillion Data Loader 

(where Customer is not subscribed for Matillion Data Productivity Cloud)

BandConsumption Band (Rows per month)Batch Rows per CreditCDC Rows per Credit
F> 10,000,000,00010,000,00010,000,000


7. Additional Definitions

Account means the Customer’s paid account that is registered with the Hub. A Customer may have multiple Accounts. 

Billing Month means the period commencing the second that an Active User or Named User clicks a button to associate an Instance or begin using a Service, creates a Hub account and links it to their organization and ending one month later (example Feb 28th 17.57.31 to Mar 28th 17.57.30), when the next billing month will commence. 

Cloud Data Platform means the particular cloud service offering (for example, Snowflake, Amazon Redshift, Google BigQuery, Azure Synapse Analytics, Delta Lake on Databricks, etc.) chosen as part of the registration process and in respect of which the particular Product has been developed by Matillion for use with.

Cloud Provider means a third-party infrastructure cloud provider (for example, Amazon Web Services, Google Cloud Platform, or Microsoft Azure) selected by Customer as part of the Registration Process.

Edition means the level of subscription which defines any restrictions, available features, sizing limitations and applicability of SLAs as documented on Matillion’s website and in the Matillion Hub. Current Editions are Basic, Advanced, and Enterprise.

PAY-GO is a payment option where the Subscription Fees are charged each month (on the same day of the month) in arrears for the number of whole Credits consumed during the time which the Product was available for use (switched "on" via the Cloud Provider management tools) or was running during the previous Billing Month. The charges applicable are not dependent on the actual use of the Software (in the case of Matillion ETL) during such time; the charge is according to the subscription that Customer selected and number of Active Users in each month.

Subscription Term means a period for which Customer contracts to use the Products on a paid-for basis, being twelve (12) months or such other period as Matillion may agree in writing prior to or upon commencement of the Subscription Term, including any Subscription Term that has renewed, but excluding any Free Subscription. Where a Subscription Term expires but Customer continues using the relevant Product, Customer will automatically be converted to PAY-GO usage and billed in accordance with the PAY-GO rates. 

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